The Case for Giving Unrated Veryable Operators a Shot

When you open your bids and see a "Ready to Work" operator with no ratings and no op history, the temptation is to scroll past. It's a common habit, and on the surface it makes sense. You have a shift to fill and real work to get done. Why introduce an unknown when there are rated operators right there in the same list?

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But if passing on unrated operators has become your default, it's costing you more than you probably realize. Not just today, but in how your labor pool holds up over time.

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The Risk Is Smaller Than It Looks

The hesitation is understandable. Without a star rating or Reliability Rating, there's not much to evaluate. But there's more working in your favor than the profile suggests.

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Every operator on Veryable clears a background screening and identity verification before they can bid on a single Op. That includes criminal record checks at the local, state, and federal level, plus verification that they're authorized to work in the United States. By the time someone shows up in your bid queue with zero ratings, they've already passed that gate.

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There is also a platform accountability layer that matters specifically for new operators. When an operator no-shows, it is automatically flagged for dispute, which can lead to suspension from the platform. New operators are very aware of this. That first Op carries real stakes for them, and it shows in how they perform.

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It is also worth noting that some unrated operators list certifications and skills on their profiles, giving you additional signals to evaluate even without a rating history.

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The data tells the same story: 75% of new operators earn a 4- or 5-star rating on their very first Op, meaning the majority of the people you've been skipping are ones you would have wanted back.

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What RTIC Outdoors Discovered

RTIC Outdoors used to do what most businesses do on Veryable: default to operators with the highest ratings and the most ops on their profile.

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Then they started giving new operators a shot.

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What Jared Murphy, Innovation Engineer at RTIC, describes is not just a mindset shift. It translated into real labor pool depth for RTIC, with workers who started with zero ratings becoming some of their most relied-upon operators.

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Read the full RTIC Outdoors case study

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Your Labor Pool Needs a Pipeline

The operators currently in your labor pool are not a permanent fixture. Availability changes, some find other businesses they like working for, and workers who were easy to book six months ago become harder to get. A pool that is not growing is quietly shrinking.

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The businesses with the most resilient labor pools share one habit: they keep evaluating new operators on a regular basis rather than waiting until their existing pool runs thin. That ongoing cycle is what keeps their options open when demand spikes, when regulars are unavailable, or when they need to scale up quickly without starting from scratch.

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Treating unrated operators as a last resort puts you on the wrong end of that cycle.

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How to Do It

This is not about replacing your proven operators. It's about cycling one or two new operators into each Op alongside your existing pool, so you can evaluate them with a safety net already in place rather than betting the shift on an unknown.

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The habit is simple. The payoff builds over time.

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So next time you review bids, don’t hesitate to pick at least one Ready to Work operator.

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