It’s unfortunate, but sometimes a worker is going to leave you out to dry. When you found them through an on-demand labor platform like Veryable’s, there are a few things you can do in this case.
We see this happen from time to time and want you to know what actions you can take so that you don’t get burned by a worker again.
In this article, you’ll learn how you can dispute, backfill, and block using Veryable. You’ll also learn best practices that can help avoid no call, no show situations with on-demand labor.
What to do when an Operator doesn’t show up
First, check the arrival time stated on the Op. If the Operator has fallen outside the allowed window of time for arriving, you have three main actions you can take:
Different combinations of these actions are appropriate depending on the situation and the needs of your business. We will outline your options below.
Dispute the Operator
If the Operator does not show up within the first 30 minutes of the Op start time, you should dispute them. This will ensure you do not pay for work that was not done, and it will negatively affect the Operator’s rating on the platform.
Also, if Veryable has not been contacted by the worker with a reason they are late, we will suspend the Operator from our platform. We take commitments very seriously and act to ensure repeat offenders do not stay on our marketplace.
Dispute the Operator and backfill the Op
If you still need someone to replace the Operator who didn’t show up, you can use the backfill feature to quickly find another worker for the Op.
When you backfill the Op, it’s important to remember to push out the start time to be one or two hours later than the original so that the new Operator has time to see the Op, accept it, and get to your facility. Note that start time is different from arrival time.
Dispute, backfill, and block
If you’ve really been burned by an Operator, you can dispute them, backfill the Op, and block the Operator.
The strongest measure you can take against an Operator is to block them. This means they will never be accepted to work one of your Ops again unless you manually override or undo the block.
Tips for avoiding no shows
While it isn’t your fault that the Operator didn’t show up, there are ways to lessen the likelihood that an Operator will not show. We will outline these below.
Post a clear Op description
A clear Op description helps remove uncertainty for the Operator. Information such as what equipment is required, specific tasks that will be done, where to meet you, and other expectations will make it much more clear to the worker what they are signing up for.
Add information for an available, reliable contact
Often, Operators have a question or need to get in touch with someone and can’t. This creates hesitance on their part to commit to traveling to the location.
Nobody wants to waste half a day traveling for nothing, so make sure they have a way to get in touch with someone in your facility with any questions. This contact will need to be consistently available and expect communication from Operators.
Offer competitive pay
When you make it worth their time, Operators are more likely to show up. Especially in the competitive market for workers right now, wages are a powerful lever to pull if you want consistent and reliable workers.
You can see the average rates for popular roles among all companies using Veryable in the business portal. You can also use local wage data from the Bureau of Labor Statistics to help determine what a competitive wage is.
Give one day of lead time for new Ops
Operators might need time to arrange transportation, childcare, and otherwise prepare for your Op. When you can, avoid posting an Op and accepting Operators the night before an Op is set to begin. Especially if it’s a new Op and you’re posting outside of your labor pool.
How long will it take to build a reliable labor pool?
Many of these problems will be lessened by having a reliable labor pool of your favorite Operators, so you can invite the workers you like when you have Ops that need filling.
Read our blog on how long it takes to build your labor pool so you can decide if it’s worth it for you to power through the ramp period to get to the rewards of having a fully built labor pool.