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How is Veryable's Operator Reliability Rating Calculated?

Adam Rubatt
May 14, 2021
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Whether you are a business or an Operator on the Veryable platform, one of the first things you’ll notice is the Operator reliability rating. That sounds like something you’d want to score highly on, but what does it mean?

Veryable calculates this rating to show both businesses and workers on the platform how reliable an Operator is when they agree to work an Op. The rating is calculated based on data points generated by the Operator’s attendance and other factors we’ll discuss below.

In this article, you’ll learn what the Operator reliability rating means, how it’s calculated, and why it matters.


What is the Operator reliability rating?

As you can imagine, understanding how much labor you’ll have on a given day is pivotal for your operations. You can know the amount of people expected to show, but it will always be an estimate for how many people actually do show. The difference between the expected and actual attendance in this case will always come down to the reliability of the workers in our operations.

To give you insight on the reliability of each worker on our platform, we created a “Reliability Rating” for each worker, whom we call Operators. The rating itself is meant to illustrate how reliable each Operator has been in attending their previous work opportunities, which we call Ops.

Next to each Operator's name in the business portal, you will see a percentage that ranges from 0% to 100% like you see below:

99% reliability score shows how consistently Alex Andre shows up on time

This rating will then help business users understand the likelihood that the Operator will show up for the Op if accepted. 

veryable Portal screenshot showing Digital Resume of on-demand worker including rating reliability score skills & experience


How is the reliability rating calculated?

The reliability rating is calculated using four main data points generated by each Operator:

  • Number of Ops accepted for
  • Number of Ops completed
  • Number of withdrawals from Ops
  • Number of absences from Ops


Without going into too much detail, if an Operator has a rating of 100%, that means they’ve attended 100% of the ops they’ve been accepted to. If the Operator has a 50% rating, that means they’ve attended roughly 50% of the ops they’ve been accepted to.

There is some nuance with withdrawals, however. If an Operator withdraws 48 hours before the Op, they don’t incur a penalty because the business will have plenty of time to accept a different Operator to that Op. However, if the Operator withdraws two hours before the op, the business will most likely not be able to backfill that Operator and the Operator’s rating will be affected just as if they didn’t show for the Op.

The reliability rating only looks back at the last six months worth of data, up to the last 100 Ops the Operator has completed. So if an Operator has worked 100 Ops spread out over a year, the reliability rating would only look at the last six months of Ops. If they’ve worked 200 Ops in the past six months, only the most recent 100 Ops would be used to calculate their reliability. This is done to ensure only the Operator’s current reliability is showing.


How is reliability rating different from the other ratings?

The reliability rating is only meant to show how reliable the Operator is when it comes to attending Ops.

Each Operator also has a performance rating that is given to them by the various businesses they have worked at previously. We don’t like to group performance and reliability ratings because they are two completely different attributes.

The performance rating simply shows how well an Operator performs for the business when actually present. The reliability rating, as mentioned, solely illustrates the chance the Operator shows after being accepted.

Because our platform is an on-demand marketplace, we simply provide the data to you, so that you can choose which Operators you would like to complete the work at your business.

For example, a business that may only need one Operator for tomorrow will be highly affected by a no-show. They may be more inclined to accept an Operator that has a 99% reliability rating but a 4.1-star performance rating. On the other hand, a business that needs 30 Operators for the day might not be impacted by a couple of Operators not showing for the op. They might be more inclined to select an Operator with an 80% reliability rating but a 5.0 star performance rating.


Why does the reliability rating matter?

The reliability rating is important because it helps you prepare your operations more accurately.

For example, if the average reliability rating of the Operators selected is 90%, the business can probably assume 90% of the Operators will attend that Op. So if the goal is to have 10 Operators at the business the next day, it would be wise to accept 11, baking in the 90% attendance rate.

We’ve never encountered a business that sees 100% attendance, whether it’s from their full-time employees, employees from temp agencies, or Veryable Operators. Life happens, and people simply don’t show up sometimes.

So instead of trying to fix an unsolvable problem, we advise you to simply prepare for it.

On our platform, we offer a tool called Labor Intelligence, where you can calculate your exact labor needs by inputting metrics like average attendance rate for your FTEs and the efficiency, headcount, and throughput goals for each department in your building.

This will show you exactly how many workers you should add from on-demand labor to help you reach your goals. To get started, sign into the Veryable portal or {{cta('df7b4df1-fa55-484a-9c91-2a14c630bb7e')}} today.

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Adam Rubatt

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